We will endeavour to reply to any correspondence within 3 working
days. Once your claim is agreed we will normally send you a cheque
within 3 working days. 84.27% That is an independently
audited level of satisfaction that our Claims Department have
received during the first 9 months of 2011 from clients making a
claim. This resulted from Questionnaires sent out to claimants and
sent back to the independent company. Remember Travel
Insurance has to work when you need it. 84.27% is a good
reason to trust us with your insurance requirements.
You can obtain a claim form online - click on 'claim forms'
tab at the top of this page. Click on the relevant
claim form(s) you require.
You will need to submit your claim form with all supporting
documents, such as receipts, written reports, written confirmations,
holiday invoice, cancellation invoice, medical certificate(s), your
insurance schedule or certificate if applicable. Please refer to
your policy and the relevant claim form for details.
If your cancellation is due to medical reasons, contact the
treating doctor immediately, he/she will advise you on whether it is
medically necessary to cancel. DO NOT request a Medical Certificate
from the doctor at this stage, as our claims form contains a full
Medical Certificate detailing the questions the doctor will need to
You will need to advise the Tour Operator immediately that you are
cancelling, and follow this up in writing to them. Tour Operators
impose an increasing scale of cancellation charges the nearer to the
departure date you cancel.
A cancellation invoice or letter will be raised by the Tour Operator
that you will need to submit with your claim along with your booking
Read the policy wording carefully. Whilst abroad you must
contact the 24 hour Medical Emergency Assistance Service in the
circumstances stated in your policy.
Contact our Claims Department on 01623 631331 between 9.00am to
5.00pm Monday to Friday. We will discuss your claim with you and
give you advice on what to do.